Terms & Conditions and Privacy Policy
Updated: 15th December 2012
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.
The term 'My Personalised Gifts' or 'us' or 'we' refers to the owner of this website. The term 'you' refers to the user, viewer, or customer of our website. The use of this website is subject to the following terms and conditions of use.
Our trading address:
My Personalised Gifts
64 Whistler Road
Tonbridge
Kent
United Kingdom
TN10 4RG
Phone: 0843 289 7221
Email: sales@mypersonalisedgifts.com
The content of the pages of this website is for your general information and use only. It is subject to change without notice. This includes any and all product images and their respective prices, delivery fees, logos, descriptions, and colours.
From time to time we may alter individual item prices, delivery settings and/or delivery costs. This will be done entirely at our own discretion, and will be done in the best interests of our business. Please note, a number of our products are supplied by third party distributers and maunfacturers. They will be shipped direct to the customer having been provided for sale by ourselves.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales. If you have any further questions regarding these terms and conditions before shopping with us please contact us.
Distance Selling Regulations
This gives protection to consumers who shop by phone, mail order, via the Internet or digital TV. The protection includes:
- The right to receive clear information about goods and services before deciding to buy
- Confirmation of this information in writing
- A cooling off period of seven working days in which the consumer can withdraw from the contract
- Protection from credit card fraud
The cooling off period does NOT apply to products customised to the buyers specification. Any products ordered that are personalised or customised in any way may not be returned. For more details on returns, please see our Delivery & Returns page.
Please be aware that some of these gifts may take up to ten working days to be processed. If you need your gift before this time, please email us to enquire about delivery times.
If you have ordered a personalised gift and it arrives in an incorrect format we will investigate who is at fault. If you have provided incorrect information we will not be ale to bear the cost of replacement but we may be able to offer a discount for a replacement. If the fault is ours, we will replace at no extra cost to you. Refunds will not be made until goods have been returned if that is what we request.
Photo Gifts
Please be aware that in the case of personalised photo products, the size and quality of the photo provided is key to the final look of the product. A smaller photo for a larger product will need to be enlarged and will therefore loose some quality and sharpness. Note the size of the finished product and enlarge your photo accordingly for the best quality finished product before you send it to us. We cannot be held responsible for the quality of the final product if it is the fault of the original photo, be it either size or quality. Photos should be at least 1mb in size.
Product Images and Personalisation
We reserve the right to remove or modify any product contained in the website. Our contract with you as a buyer does not begin until the item has been dispatched.
Most of our product shots are supplied by the manufacturer of the product, and as such we may only have access to certain views and angles of each product. Please be aware that a product photo is sometimes seen differently in your browser depending on the colour balance and settings of your computer or laptop monitor or screen.
Products that are engraved, embroidered or are in some way personalised may have the text set slightly differently as described in the product description if it either suits the product or the personalisation better or if it is required by the engraver. If this is important to you, please email with any enquiry before you order.
Refunding An Order
Any refunds will be made using the same payment method as used for the original purchase, whenever possible. Occasionally, Nochex payments may need to be refunded using a PayPal payment.
For full details of our returns and exchanges policy please click here.
Secure Shopping Information
Your credit or debit card transactions are secure at My Personalised Gifts. Every order we receive is checked against fraud as well as authentication processes before we complete it.
We utilise Secure Sockets Layer (SSL) technology to encrypt your name, address and credit card information. This technology ensures the information that passes from your computer to our payment processor (PayPal or Nochex) cannot be deciphered or read in the unlikely event of someone intercepting it.
When you enter the checkout phase of your purchase you will notice a locked padlock symbol in your browser and the "http://" part of our address will change to "https://". The "s" in "https://" stands for "secure".
All major credit and debit cards are accepted My Personalised Gifts.
We will ask for your security code when you enter your card details. This is the last three digits on the signature strip on the back of your credit or debit card. It guarantees that you physically have the card when you order and ensures that fraudulent orders cannot be placed with your card number alone. We do not store credit card details nor do we share customer details with any 3rd parties. We value your privacy.
We also use Google Checkout. You can use Google Checkout to purchase single items quickly and efficiently. With Google Checkout, you can quickly and easily buy from My Personalised Gifts and many other shops across the web. If you have used Google Checkout before, all you need to do is provide your Checkout username and password to buy from us. If you are using Google Checkout for the first time, you only have to fill out a single page of information to make your first purchase. After that, you just need to enter your Google Checkout login to make a purchase. There is no need to re-enter your purchase information or create multiple usernames and passwords each time that you buy from different sites.
When you buy with Google Checkout, you can track all your orders in one place and shop with confidence knowing that Google protects you from unauthorised purchases.
We also use PayPal. If you have a valid PayPal account you can pay by PayPal. If you chose to pay via PayPal you will be transferred to PayPal and then back to us to complete your transaction.
Our Privacy Policy
This privacy policy tells you how we use personal information collected at this site. Please read it before using the site or submitting any personal information.
By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to our newsletter subscriber list.
Cookie/Tracking Technology
There are two types of cookie you may encounter when using www.mypersonalisedgifts.com
First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them. We also use Google analytics and Adfreestats which help us see how our site is performing and also Comm100 Live help, which helps us serve our customers better by offering a free live help messenger service.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Discounts
Discounts are wholly at our discretion. We reserve the right to remove them at any time. Discounts are taken off the sale price only if certain conditions are met. Only one discount may be used for each purchase. Shipping discounts may override other discounts.
