Terms and Conditions

We hope that you will be satisfied will all your purchases.
In the unlikely event of this not being the case, in the first instance please email us at mypersonalisedgifts@gmail.com putting 'problem with order' in the title box.


Distance Selling Regulations give protection to consumers who shop by phone, mail order, via the Internet or digital TV.
The protection includes:

• The right to receive clear information about goods and services before deciding to buy;
• Confirmation of this information in writing;
• A cooling off period of seven working days in which the consumer can withdraw from the contract;
• Protection from credit card fraud.

The cooling off period does NOT apply to products customised to the buyers specification.

In all cases - missing/faulty/incorrect or incomplete orders you must email us within two days of the delivery or expected delivery. We will do our best to resolve it.

If you have ordered a personalised gift and it arrives in an incorrect format we will investigate who is at fault. If you have provided incorrect information we will not be ale to bear the cost of replacement but we may be able to offer a discount for a replacement. If the fault is ours, we will replace for at no extra cost to you.

Please bear in mind you must contact us first by email in the case of any return as we may provide you with an alternative address. You may not return any item until you have emailed and we have agreed a return. We do, of course, comply with British law on Distance selling.

Please reserve the right to remove or modify any product contained in the website. Our contract with you as a buyer does not begin until the item has been dispatched.
Occasionally items may be out of stock; if that is the case we will email you to inform you of a delivery date and/or offer you a refund.

Please contact us via the phone or by email if you have any concerns before you purchase. Please see our secure shopping page for more details.

With regard to shipping costs, Mainland UK does not refer to the Scottish Highlands and surrounding Islands, the Channel Islands or the Isle of Man. Please contact us if you would like a shipping quote for these areas.

Christmas Posting Dates to Guarantee Delivery for Christmas

Most of our items are available to send with these date guidelines in mind. Please be aware that we cannot control the Post Office and it's inner workings...

UK - 15th December
Eire - 12th December
France - 12th December
Germany - 12th December
Spain - 12th December
Canary/Balearic Islands - 10th December
Holland - 12th December
Belgium - 12th December
Italy - 12th December
Switzerland - 12th December
Norway - 12th December
Austria - 12th December
USA - 10th December

Rest of Europe - 10th December
Rest of World - 5th December

Due to all items being dispatched from the UK, it's important to remember that items travelling to countries like Australia do take time normally, but the extra delay because of Christmas means some items can take up to  3-4 weeks to be delivered. Please email us if you would like to make doubly sure.

Thank You