Frequently Asked Questions
Before contacting us you may wish to look over our list of frequently asked questions below. These have been compiled to help you with any queries you may have before placing an order with us. If however you do not see an answer to your question below please feel free to get in touch.
A little bit about ourselves
We provide great personalised gifts that are distinctive, original, and unique. We specialise in gifts that can be personalised for that extra special touch, and have a large selection of many different types of gifts to suit everyone.
We have over 15 years experience in retail sales, and pride ourselves on our professionalism and great customer service. We have sourced the best gifts to provide a great shopping experience for you.
We are an ethical company, and a percentage of our profit is used specifically to sponsor a young child in the Phillipines called Jessa. We pay for her education, spiritual needs, books, food provision, community support and projects, which provide extra support for her and her family.
If you would like to know more about sponsoring a child in need, see here: 
If you would like to see our daily updates, please "LIKE" our Facebook page, under our company name. We welcome any comments, good or bad! We will be happy to help you in any way. If you would occasional updates and special offers, please join our Newsletter from the link at the bottom of the page.
Is shopping with you secure?
Yes it is. We take online security very seriously, and our checkout offers several options for making a payment to us, all of which are 100% secure. We also never store any of your card details (infact, we never see them!), these are only seen by whichever payment processor you choose to use when placing an order.
The only thing we keep a record of is your order and your name and address, and these details are never shared with any third parties.
How can I place an order with you?
We accept all major credit and debit cards, and these can be used through a choice of payment processors - PayPal, Nochex, or Google Checkout. You DO NOT need to have an account with any of these to make a payment to us, and you will not be required to sign up for one either.
Simply add an item to your shopping basket, select a delivery method from the dropdown list, and then click 'Checkout Securely' to pay via Nochex (our preferred payment processor). Alternatively, click either the PayPal or Google Checkout buttons to pay with these instead.
Once you have placed your order you will receive a confirmation email from us.
For large transactions and bulk orders, you can also pay by Bank Transfer. Please ask for details.
If you would like to purchase a Gift Voucher so someone can choose their gift, you can! Just click on the following button:
Can I place an order over the phone?
Unfortunately at this time we are unable to take payments over the telephone, although we are more than happy to help you with the checkout stage if you'd like us to. Just give us a call.
I would like to exchange or refund my order. How can I do this?
For full details on our exchanges and returns policy please click here.
Do you offer a corporate gift service?
Yes we do. We can provide corporate gifts that exceed your expectations. We are experienced in dealing with large quantity orders, processing and delivering them in a short period of time, exactly to your requirements. We can supply all the items sold on our website in large quantities at large discounts.
My Personalised Gifts can supply high impact corporate and premium business or charity gifts with excellent value and quality engraving, embroidery or printing methods - offering you the very best promotional or bulk quantity gift items. We can provide bulk quantites of many of our products, with or without personalisation. Whether you are a business, a charity or an individual requiring more than one of our items, we can help you.
We can work to tight deadlines - ensuring you have all you need for all your promotional product requirements, when you need them. Should you require a promotional product that you don’t see on our website, our experienced sourcing team will find it for you.
We can also help you design and advise you on any special bespoke project. We will be happy to provide you with free images and samples, whether it’s for cufflinks, pens, glasses or any other products.
Before you contact us, we need some basic information from you.
- Your Budget (either per piece or overall)
- Quantities required
- The date the items required for/by
- Any personalisation required
Once we have this very basic information, we will provide you with a quote and approximate time frame. We can supply images and often samples.
Contact us and tell us what you would like, by email in the first instance, with as much detail as you have. We can then provide a quote for you, and can then call you to discuss your requirements in more detail. There is no obligation when emailing.
Do you have a loyalty scheme for repeat customers?
Yes we do! We want to thank you for shopping with us by offering you 5% off any future orders. All you need to do is login as a returning customer after you have placed an order with us for the first time.
Any other questions?
Please feel free to email us!
